Terms and conditions
24hrs notice is required if you need to cancel or rearrange your appointment, failure to do so may result in a cancelation charge.
Should you fail to keep your appointment time, Stan’s Van will wait for a maximum of 15 minutes, after which it will be too late to fit in your dogs groom without affecting other clients, I understand my appointment would have to be rebooked and the full charge of my appointment paid before any further appointments made.
Please ensure that your dog has been toileted before the grooming session
I must be informed prior to grooming of any previous history of biting or aggression. Your attention is drawn to that of the Dangerous dogs act in which owners are liable for any bites or injuries caused by their dog. A muzzle will be used if necessary for safety reasons
I reserve the right to terminate the groom, should a dog becomes aggressive to the point of becoming a danger to myself. If the dog becomes so stressed or distressed that I am unable to carry on, the groom may also be terminated - in this case smaller, regular sessions can be arranged to work on this to build a more positive association with grooming.
Under no circumstances will a dog that requires sedation from a vet be accepted for grooming. As a lone groomer it is too dangerous for both me and the dog with the risk of injury too high for both the groomer and the dog.
The owner agrees that I will not be held liable for after effects of mat clipping, or clipper rash that can occur in breeds where a shorter clip is needed, eg poodles.
Nail clipping - this is routinely done during grooming, unless the dog if foot sensitive and will not tolerate it, however it is something I am willing to work on with the dog each session.
I confirm that my dog is fit and healthy, other than those issues detailed on the intake form, and is fully vaccinated.
All client records are kept in accordance with the data protection act and I agree for Stan’s Van Mobile Grooming to keep my details in accordance with GDPR
Your dog may be photographed before/ after and during the grooming process for informational and training purposes. These images may be used on social media to promote the business, unless otherwise requested not to.
Pregnant dogs - I don’t presently accept bitches that are in whelp
Flea policy - Any dog found to have fleas will be bathed in a flea shampoo. The van will also need to be treated to prevent cross contamination, therefore we make a charge of £5 per dog to cover extra costs involved.
In the event of illness or emergency I reserve the right to rearrange appointment times, but I will always try to give as much notice as possible.